AI-powered customer portalsfor Prophet 21 distributors.
Sell more. Serve better. Scale faster. Your customers order themselves around the clock, your reps sell with an AI copilot, and every price and stock level comes live from your Epicor Prophet 21 ERP.
Our Hyper-Launch program gets a P21-connected portal live in as little as 60 days. Leave your cell below and we will text you to set a time at the show.
Not at the show? Book a call instead.
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Why now
The B2B buyer has changed. Most distributor portals have not.
Your customers expect self-service ordering, live inventory, and their own pricing, around the clock. Meanwhile your Prophet 21 system holds all of that data and most of it never reaches your website.
A catalog, not a portal
- Static product pages with list pricing only
- Orders still keyed by hand into P21
- No live inventory, so customers call to confirm
- Reorders go through email and voicemail
A storefront that knows each customer
- Contract and matrix pricing shown per account
- Orders flow into P21 without rekeying
- Live inventory by branch, visible at the SKU
- One-click reorders from real order history
Your ERP already knows every customer, price, and stock level. Your website should too.
The customer portal
A self-service portal your customers actually use.
Not a webshop bolted onto a distributor. A portal built around how your customers already buy from you, with every number pulled live from Prophet 21. They log in and see their world, not a generic catalog.
Their pricing, not list pricing
Contract and matrix pricing from P21, shown per account at login. The price on the screen is the price on the invoice.
Live inventory by branch
Real stock at the SKU, per location, so customers stop calling to confirm and start ordering at 10pm.
One-click reorders
Full order and invoice history from P21, reorder from any past order, saved lists and scheduled ordering for the stuff they buy every month.
Quotes and approvals
Request a quote from the cart, negotiate, convert to an order. Company accounts with buyer roles and approval flows for larger customers.
Punchout ready
Your biggest accounts can buy from inside their own procurement system, with your P21 pricing intact.
Always open
Ordering, invoices, statements, and account history around the clock, tied to the account record in P21. No rekeying on your side.
Every portal order lands in Prophet 21 like your best rep keyed it in. Because the integration did.
Under the hood
Wired into Prophet 21, on the platform that fits you.
We implement Shopware and Adobe Commerce (Magento) and recommend the one that matches your catalog, your customers, and your roadmap. No cookie-cutter builds.
Deep Prophet 21 integration
Customers, products, contract and matrix pricing, live inventory, orders, and invoices, with real-time and batch sync options. Writes are queued and transmitted on a controlled cycle, so your ERP stays stable.
Sales team enablement
Order pads, quote-to-cart workflows, and customer 360 views so inside sales works from the same live data your customers see.
Platform selection that fits
Punchout catalogs, complex pricing logic, multi-branch inventory, omnichannel. We architect the stack around your business model, not the other way around.
Want the technical detail first? Read our Epicor P21 eCommerce integration guide.
Powered by AI, built for distributors
AI across the whole portal. Deployed where it pays for itself.
The next generation of B2B commerce is intelligent. We embed AI on both sides of the counter: the buying experience your customers see, and the selling tools your reps use. Every feature runs on your real Prophet 21 data, not a generic model guessing at your catalog.
For your customers
AI product discovery
Semantic search and natural-language queries find the right part even when the buyer does not know the SKU, including specs, alternates, and units.
“3/4 brass ball valve, lead free, box of 50” → the right SKU, their price, branch stockPredictive reorder intelligence
Purchase history and consumption patterns surface reorder suggestions before the customer asks, sized to how they actually burn through product.
“You order this every 6 weeks. Stock for your next run?” → one tap, in the cartRecommendations that respect your rules
Upsells, cross-sells, and bundles suggested inside your P21 pricing and margin rules. The AI proposes, your pricing logic disposes.
For your sales team
Sales copilot
Inside reps ask in plain language and get instant answers on inventory, lead times, alternates, and customer history, pulled from Prophet 21 while the customer is still on the phone.
“What did Acme pay for this last time, and do we have 200 in the Tampa branch?” → answered in secondsSmart quote automation
Quotes drafted from the request, priced by your P21 rules, ready for the rep to review and send. Less keying, faster turnaround, same control.
Next-best-action signals
At-risk accounts flagged when ordering slows, whitespace surfaced when a customer buys category A but never category B, buying signals ranked so reps know where to spend the day.
And a rule we hold ourselves to: AI drafts, suggests, and surfaces. Your team decides. Every feature ships with a measurable job, and if it cannot earn its place, we do not deploy it.
The Hyper-Launch program
Live in as little as 60 days. Built exclusively for P21 distributors.
Traditional B2B commerce implementations run 9 to 18 months. Hyper-Launch is a fixed-scope, fixed-timeline deployment built around the Prophet 21 data model, the integration touchpoints, and the workflows distributors actually use.
Connect and map
Our P21 integration framework connects customers, products, pricing, inventory, and orders. Your data model reviewed field by field, including the custom and user-defined fields that matter.
Configure and load
Proven distributor portal templates tailored to your brand. Catalog, imagery, and attributes cleaned up and made portal-ready. AI search, recommendations, and reorder intelligence activated.
Train and launch
Hands-on onboarding for your sales team, QA against real P21 data, then launch, with 90 days of post-launch performance tuning included.
P21 integration framework
Customer, product, pricing, inventory, and order sync.
Portal templates
Distributor UX patterns, tailored to your brand.
AI feature pack
Search, recommendations, reorder intelligence, sales copilots.
Sales onboarding
Hands-on training so reps sell with the portal from week one.
Data cleanup
Catalog, imagery, and attributes made portal-ready.
90-day optimization
Post-launch tuning included, not sold separately.
Straight answer on the timeline: as little as 60 days assumes a standard catalog and clean data. Most engagements land between 60 and 90 days, and heavier catalogs or custom workflows can take longer. You get your real timeline in writing before we start.
Why distributors choose us
Not a generic commerce agency.
Prophet 21 depth
From custom fields and user-defined data to the nuances of contract and matrix pricing, our integration work is built around how P21 actually stores and moves data.
Platform guidance you can trust
We are the first Shopware Platinum partner in the US and an official Adobe Commerce partner. We recommend the platform that fits your business, and we tell you why in plain terms.
Sales-first philosophy
Every portal has one goal: help your team sell more. Not just digitize what you already do.
AI without the hype
We deploy AI where it delivers measurable results, and we skip it where it does not. You will get that answer honestly, feature by feature.
Straight answers
The questions every P21 distributor asks.
Which B2B commerce platforms do you work with?
We implement Shopware and Adobe Commerce (Magento) and help you choose based on product complexity, integration needs, customer base, and growth plans. We are the first Shopware Platinum partner in the US and an official Adobe Commerce partner.
How does the Prophet 21 integration work?
Current P21 releases expose a REST API, and that is the front door for most new integrations. Heavier catalogs or complex customization can justify a middleware layer. Either way we sync customers, products, contract and matrix pricing, inventory, orders, and invoices, with real-time and batch options, and writes queued on a controlled cycle so the ERP stays stable.
Can the portal show each customer their own P21 pricing?
Yes. Contract and matrix pricing sync from Prophet 21, so a logged-in customer sees the price your ERP would charge them, per account, per item. Live branch inventory works the same way. That is the difference between a portal and a webshop.
What does the AI actually do, concretely?
Customer side: natural-language product search, reorder predictions from purchase history, and recommendations constrained by your pricing rules. Rep side: a copilot that answers inventory, pricing, and account questions from P21 in plain language, drafted quotes, and account signals like slowing orders or whitespace. It runs on your data, your team keeps the decisions, and we only ship the features that earn their keep.
How fast can we go live?
Hyper-Launch engagements go live in as little as 60 days, and most land between 60 and 90 days depending on scope and data readiness. You get your timeline in writing before we start.
Do we need to replace our current website?
Not necessarily. The portal can complement, extend, or replace what you have. Some distributors keep their marketing site and add a customer portal beside it. We map the right structure during discovery.
Will this replace our sales reps?
No. The portal automates the routine so reps focus on relationships, complex deals, and growth. Order pads, quote workflows, and customer 360 views are built for your team, not instead of it.
Meet us in Orlando.
We are at the P21 conference the week of August 17. Leave your cell and we will text you to set a time at the show: your portal, your P21 setup, and what Hyper-Launch would look like for you. Thirty minutes, zero obligation.
Prefer to read first? See the P21 integration guide.
Grab a time at the show
Drop your cell and we will text you to set a time in Orlando.
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