Solutions | Optimization & Support
eCommerce Maintenance & Optimization
Keep your commerce platform stable, efficient, and improving over time.
We provide ongoing optimization and support for eCommerce platforms that are critical to revenue and operations. Our work focuses on stability, performance, and continuous improvement so platforms remain dependable as the business evolves.
70%
of platform issues are preventable with proactive monitoring
40%
of technical debt accumulates in the first year post-launch
3-5×
cost to fix issues reactively vs proactively
The problem this solves
Most platforms degrade after launch
Many commerce platforms perform well at launch but slowly decline over time. Performance slips. Small issues accumulate. Customizations become harder to manage. Internal teams lose confidence in the system.
This happens when platforms are treated as finished projects instead of living systems that require ongoing care and oversight.
Common post-launch issues we see:
Performance degradation as traffic and data volume increase
Growing support tickets and manual fixes
Fragile customizations that break with updates
Inconsistent behavior across features and integrations
No clear ownership for platform health
Reactive fixes instead of proactive improvement
Optimization and support exist to prevent these issues from compounding.
What “good” looks like
When the platform improves instead of decays
A well-supported commerce platform remains fast, reliable, and predictable over time. Issues are identified early. Performance is monitored continuously. Improvements are prioritized intentionally instead of reacting to emergencies.
Internal teams trust the platform because it behaves consistently and evolves without disruption.
Our approach
How we support platforms over the long term
01
Ongoing monitoring and stability
We monitor performance, errors, and system behavior to identify issues before they impact customers or operations.
02
Structured improvement cycles
Enhancements are planned and prioritized based on impact, not urgency, allowing teams to improve the platform without introducing instability.
03
Senior oversight
Experienced engineers review changes, manage updates, and ensure quality standards remain consistent as the platform evolves.
04
Operational alignment
We coordinate closely with internal teams so improvements support real business needs and operational workflows.
What’s included
Optimization & Support engagements typically include:
✓ Performance monitoring and tuning
✓ Bug fixes and issue resolution
✓ Platform updates and version management
✓ Ongoing refinement of features and workflows
✓ Technical reviews to reduce accumulated debt
✓ Documentation and knowledge transfer
✓ Advisory support as business needs change
✓ Proactive capacity and growth planning
Support is proactive and structured, not ticket-driven chaos.
Decisions this phase enables
Ongoing optimization and support allow teams to decide:
Which improvements deliver the most operational or revenue impact
When to refactor versus replace existing functionality
How to introduce new features without destabilizing the platform
How to plan upgrades and updates safely
How to balance speed with long-term maintainability
When the platform is ready for larger changes or expansion
Without structured support, these decisions are made reactively.
This is a good fit if:
Your eCommerce platform is live, mission-critical, and expected to support growth, integrations, and evolving requirements over time.
This is not a fit if:
You are looking for short-term fixes without ongoing ownership or are unwilling to invest in platform health after launch.
Our solutions work together
Where Optimization & Support fits in the journey
Each phase builds on the last. Click any stage to learn more.
Talk to a team that stays involved after launch
If your commerce platform needs to remain reliable as traffic, complexity, and expectations grow, we can help you support and improve it with clarity and discipline.